Returns & Warranty
Some products that we sell have factory replacement warranty, where you need to contact the manufacturer directly for a replacement.
At Into Love, due to the nature of the products, accepting returns can be a tricky situation. To alleviate this, we test every product when we receive it from our suppliers to make sure it works correctly, all parts are present and it does what it is supposed to do. When we sell an item or an order is placed online, we again test the item to make sure it is in proper working order before it is sent to the customer. This way we can ensure that all products are in proper working order prior to you receiving them.
If you receive an item and it is not working, please contact us immediately and we will do our best to rectify the situation. We cannot accept returns and we do not exchange products if you change your mind.
Under no circumstances can we accept returns on used sex toys.